SmithTackle offers the following Store Policies in order to make your shopping experience both pleasant and beneficial:

TAXES
French Law (VAT non-applicable, article 293B du CGI) allows SmithTackle full exemption from charging French VAT (19.6%) to its Customers. Your purchases are tax-free at SmithTackle.

RETURNS
Should you have a problem with a product purchased at SmithTackle, we offer a full-refund providing that the articles(s) are unused and sent to us within 7 days of date of purchase. Please contact us to organize a merchandise return.

PAYMENT
SmithTackle makes full use of the proven PayPal payment solution, allowing for secure payments in the customer's own currency. French customers may make payment by check made to the order of SmithTackle.

GENERAL CONDITIONS OF SALE

1. Acceptance of conditions

The customer acknowledges having read and understood, at the time of making the order, the special sales conditions displayed on this screen and expressly agrees to accept them without reserve. The present general conditions of sale shall govern the contractual relations between SmithTackle and its customer, with the two parties accepting them without reserve.

2. Products

The photographs illustrating the products do not form part of the contract. If errors should occur in this respect, SmithTackle cannot be held liable in any case whatsoever.

3. Order

The automatic recording systems are considered valid proof of the nature, content and date of the order. SmithTackle shall confirm acceptance of the order with the customer at the email address the latter shall have sent through. In accordance with the law of 13 March 2000 on electronic signatures, any order form signed by the consumer with a double click shall constitute an irrevocable acceptance that can be called into question only in restricted cases as provided for in the present general conditions of sale such as the "right of retraction" and a "stock shortage". The double click associated with the procedure of verification, non-repudiation and protection of message integrity shall constitute an electronic signature. This electronic signature shall have the value of a written signature between the parties. SmithTackle reserves itself the right to cancel any order from a customer with whom there might exist a dispute relating to the payment of a previous order. The information stated by the buyer when taking the order shall bind the buyer: in the case of an error in the wording of the contact details of the recipient, the seller can not be held responsible for being put in an impossible situation in respect of delivering the product.

4. Delivery

Following confirmation of the order, SmithTackle agrees to send all the references available in stock to its transporter. This transporter shall be bound by contract with SmithTackle to deliver the order to the buyer's address. Furthermore, for deliveries outside of the European Union, the customer shall agree to pay all taxes due for product imports, customs duties, value added tax, and any other taxes due according to the laws of the country where the order is received. SmithTackle absolves itself from all legal liability if the taxes are not paid by the customer.

The delivery shall be made within the timeframe agreed with the customer by directly giving the product to the recipient mentioned, or in the case of absence, to another person authorized by the customer. Any delays shall not entitle the buyer to claim damages and interest. The following are considered cases of force majeure absolving the seller of its obligation to deliver: war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods travel always at the recipient’s risk and danger. Always check your package upon arrival. You shall have 48 hours to state any reservations with the transporter in the case of anything missing or damaged.

5. Retraction

You shall have 7 days (starting from receipt of the items) to make your statement. In the case of exchange or refund, send back the new article(s) intact in its/(their) original packaging together with any accessories, to the address indicated on the SmithTackle website. In the case where the right of retraction is exercised, SmithTackle shall be required to refund the amounts paid by the customer, without charges, with the exception of restocking charges. The refund shall be due within a maximum period of 15 days.

6. Cost

The cost shall be expressed in euros.
The cost indicated on the product listings shall not include transport.
The cost indicated in the order confirmation shall be the definitive cost and shall be expressed as having all taxes included. This cost includes the cost of the products, the charges for product handling, packaging, and the charges for transport and putting into service.


7. Payment

The cost invoiced to the customer shall be the cost indicated on the order confirmation sent by SmithTackle.
The cost of the products shall be payable on the day the order becomes effective.
The payment shall be made by bank transfer, PayPal, credit card or cheque drawn on a French bank.
The order validated by the customer shall be considered effective only when the bank payment centres have given their approval. If the said centres refuse, the order shall automatically be cancelled and the customer advised by email. Furthermore, SmithTackle reserves itself the right to refuse any order from a customer with whom there might be a dispute.

8. Disputes
The present contract shall be subject to the law of the Republic of France. SmithTackle cannot be held liable for damages of any nature, whether material or whether immaterial or bodily, that might result from incorrect operations or incorrect use of the products sold. The liability of SmithTackle shall, in all cases, be limited to the amount of the order and cannot be called into question for simple errors or omissions that might have arisen despite all precautions taken in presenting the products. In the event of difficulties with applying the present contract, the buyer shall have the opportunity, ahead of any legal action, to seek an amicable solution notably with the help of: a professional association in the sector, a consumer association or any other adviser of his or her choice. It should be remembered that seeking an amicable solution does not break the "short period" of the legal warranty, or the period of the contractual warranty. It should be remembered that as a general rule and subject to the view of the Courts, respect for the provisions of the present contract relating to the contractual warranty presupposes that the buyer honors his or her financial commitments towards the seller.
Claims or disputes shall always receive close attention. Anyone making the effort to explain his or her situations will always be regarded as acting in good faith. In the event of a dispute, the customer shall initially approach the business in order to find an amicable solution.

10. Legal Information

Inquiries for collecting personal information for the purposes of distance selling is obligatory, as this information is essential for processing and transporting orders, preparing invoices and warranty contracts. Any missing information shall result in non-validation of the order. In compliance with the "Computing and Liberties" law, the processing of personal information relating to customers was the object of a declaration with the National Data Protection Authority (CNIL). The customer has (article 34 of the law dated 6 January 1978) a right of access, modification, correction and deletion of information concerning the customer, that he or she can exercise with SmithTackle. Furthermore, SmithTackle agrees not to send to third parties, at no charge or in exchange for compensation, the details of its customers.

Go Back